Support and Maintenance
From remote support to dedicated 3rd line engineers on site, we
have a comprehensive portfolio of support offerings.
We ensure that we're flexible and understand your needs, whether
yours is a large organisation or a small business. You might need a
service designed to dovetail into your ITIL processes and SLAs or a
friendly single point of contact for all your urgent support and
maintenance requirements, while you track our progress online. With
a choice of standard options, like 4 hour or 8 hour break-fix times
for hardware, we do everything we can to ensure that your business
is uninterrupted in the case of an IT problem.
Asset Management, Reviews and Roadmaps
We are able to tag all hardware before it leaves us, either with
your tags or using our own. We match the tags with serial numbers
on our systems, and the information can then be fed directly into
your asset management software. We can supply asset tracking
solutions that integrate with your HR processes, cover depreciation
of assets, and track which computer and software a user has. We can
even provide systems to configure Macs into individual
specifications so they are ready to go as soon as you receive
them.
We can also provide you with the tools you need to ensure that
you are compliant in your software licensing. In addition to this,
we are happy to advise on your volume licensing options from all
major manufacturers.
Whatever your requirements, whether you'd benefit from access to
our online knowledge base for speedy self-diagnosis or you would
like us to base an engineer permanently at your site, we can design
the support package for you. We're always happy to visit you to
review your systems, offer advice and help develop your technology
strategy too.
To find out more about any of the services we provide or to get
in touch with one of our consultants, call us on 03332 409
305 or email Services@Jigsaw24.com.