Apple Authorised Service Provider

If you have a Mac - either in or out of warranty - we can repair it here at Jigsaw.

Give us a call on 03332 400 999, email technical@Jigsaw24.com or fill in the form on the Technical Support page, and one of our Apple Certified Support Professionals will diagnose your fault (and might even be able to provide a solution there and then). If the problem is with your hardware, we will make arrangements for one of our Apple Certified Macintosh Technicians to take a look at your equipment here at Jigsaw, where our opening hours are 9am-5pm. If your machine is out of warranty, we will be able to give you a qualified estimate of the costs to help you decide on the best course of action.

Jigsaw's priority as an Apple Authorised Service Provider is to give excellent customer service, and we have won the AppleCare CSAT Award for customer satisfaction multiple times. By aiming to solve problems over the phone, we keep our engineers free to see the machines that require replacement parts. As such, our repair turnaround times are a matter of days rather than weeks.

In the event of your Mac needing to be seen by one of our technicians, we can arrange for it to be collected and delivered back to you. If you are still under the Apple 12-month warranty, Jigsaw will cover this cost. We just ask you to make sure that your Mac is packaged properly for travel. Ideally this should be in its original packaging, but if you no longer have your box, we should be able to send one out to you.

Here's an example of some of our Apple Repair Services:

Apple Service Parts

  • FREE of charge with Apple Warranty or AppleCare.
  • Competitively priced for out-of-warranty repairs.

Labour: £25 ex VAT per 30 minutes

  • Most parts can be replaced in this time.
  • FREE of charge within Apple Warranty or AppleCare.

Carriage: £9 ex VAT per UK journey

  • Collection and delivery will cost £18 ex VAT per machine.
  • Jigsaw cover this cost within Apple warranty.

Loan Packaging: £18 ex VAT (UK only)

  • This is the cost of the additional carriage involved for each product box.

Diagnosis Fee: £25 ex VAT

  • This is only charged if you don't go ahead with an out of warranty repair once it has reached one of our engineers.

Data Migration: £35 ex VAT

  • We can transfer your data to a new Mac if your old hard drive still works.

Insurance Quote: £25 ex VAT

  • If your Mac has been damaged, we can provide a report for your insurance company.

Give us a call on 03332 400 999, email technical@Jigsaw24.com or fill in the form on the Technical Support page.